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Ring, Ring Go Away

Friday, July 23, 2010 by Slaughter Development

When it comes to being productive, a ringing telephone is far from helpful. In fact, many would agree the nuisance is downright distracting.  But can this type of communication be avoided when conducting business? To Slaughter Development’s founder, the phone can and should be handled more intelligently.

In a recent Indianapolis Business Journal article, Robby Slaughter addresses the idea of achieving work productivity without ringing interruptions. According to Slaughter, the best technique for attaining telephone productivity is simple:

Don’t always answer a ringing phone. Instead, check the caller ID. Balance the benefit of a conversation against losing your current train of thought. Let your voice mail system take a message and pick up the receiver if necessary. Failure to answer an incoming call is also succeeding in concentrating on the task at hand.

On the same token however, telephone productivity is a two-way street; consideration of others is just as crucial. Slaughter encourages courtesy across the board: 

Likewise, be judicious about making outgoing calls. If your objective is to relay crucial information, consider sending an e-mail. Spoken words might make it to the brain more quickly, but written words will be perfectly preserved and can be more easily duplicated and forwarded.

It’s not always possible to avoid the telephone at work. Not even Slaughter Development can deny that there are times when phone conversations are crucial. However, if every situation at work seems to deem a phone conversation necessary, you may want to consider reevaluating processes and communication scenarios at work.

If you or your company could benefit from telephone productivity, contact Slaughter Development today. We’ll help alleviate the ring in your ears!

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Like this post? Here are some related entries from The Methodology Blog you might enjoy:

Customer Service and Phone Calls - Over at the website Reddit.com, a commenter retold the story of the “best use of a cell phone” he has seen all year. The call was placed while standing in line to the same desk:
Read on »
Efficiency In Real Estate - Last week, BarCamp Indiana featured a blog post from Slaughter Development’s founder Robby Slaughter. The post discusses the correlation between real estate productivity and the telephone. Read on »
Over Simplified Text - When it comes to emails, phone calls and even texting, being long-winded or vague does more than lose the attention of your audience. It wreaks havoc on a person’s productivity. I should know. It took three emails, three voicemails and nearly five hours to receive an answer to one question. Read on »
Want to learn more? Register now for the 2011 Productivity Series

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