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Working on a Railroad

Thursday, July 29, 2010 by Slaughter Development

One might think that government employees at the Texas Railroad Commission would take great pride in taking care of trains in the Lone Star State. It’s too bad, then, that the agency has no authority over railroads.

A story in the Star-Telegram explains:

In 2005, when its last shred of authority over railroads was transferred to another agency, the Texas Railroad Commission’s name became a misnomer.

At its creation in 1891, the Texas Railroad Commission was tasked with regulating railroads and protecting farmers who had quickly found themselves depending on the new mode of transportation to move their product to market.

Oil and gas didn’t enter the agency’s purview until 1917, when the Legislature tasked it with regulating pipelines. Over the next 20 years, the commission oversaw much of the state’s oil boom.

Most state-level railroad regulation now comes from the Texas Department of Transportation.
From receptionist to commissioner, agency employees regularly have to explain to people that they have nothing to do with trains or train schedules.

“They need to have a name that’s clear to understand,” said Luke Metzger, director of Environment Texas. “It’s horrible in terms of the public having any clue of where to go with concerns and complaints.”

So what’s the big deal? Why not just change the name?

There’s certainly a price associated with this change. The Commission reports that updating signs, forms and publications would cost $100,000 alone. Furthermore, updating the title of the agency would break nearly a hundred years of Texas tradition.

Of course, the state is already paying a tremendous cost by using the outdated name. Those employees waste time every day when they have to explain that the Texas Railroad Commission is not actually in charge of the railroads. Politicians waste time every few years debating—and then discarding—various proposals to rechristen the organization.

The fundamental problem with this issue, however, is that the stakeholders are not sufficiently empowered to act. Citizens, public officials and companies that deal with the everyday business of the Commission have neither the authority nor even the voice to make such an obvious change.

At Slaughter Development, we believe that productive, effective workplaces are run by stakeholders. When the people involved in a process have ownership in the process, the organization thrives. Are you dealing with the challenges of today but still using names or techniques that are no longer accurate? Contact us to learn more.

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Like this post? Here are some related entries from The Methodology Blog you might enjoy:

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Waste Not, Get Sued - Eddie House got so good at recycling, composting and reducing his waste that he decided to cancel his garbage service. The official response to his earth-friendly efforts? Sued by local government. Read on »
Fire Protection Workflow - Every week, Muncie, Indiana firefighters dutifully submit maintenance reports to headquarters. Until last month, this was done by hand—by actually driving fire trucks across town to deliver the paperwork! Read on »
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