In an eWeek article, Laura Mooney advocates “investing” in business process management software. Unfortunately, making yet another technology purchase will only contribute to the methodological problems in an organization.
In yesterday’s episode of Dilbert, an overconfident business consultant has a sudden realization.
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New clients and members are often introduced to an organization at an event. However, a frustration-free registration is often a privilege of membership.
Continuous improvement programs like Six Sigma insist that processes must be managed. Although this might seem reasonable, it is stakeholders— not managers—who should design and maintain regular routines.
How did GE save $110 million in recurring costs? They sent employees hunting for energy treasure.
A new study reinforces the challenge and importance of process thinking. A key result: focusing on outcomes saves time, but reduces mindfulness.
Slaughter Development’s founder was interviewed by The Content Wrangler, a popular website dedicated to information architecture and content management.
After his roommate moved out, Douglas Mezzer continued to receive and pay the monthly DSL bill from iiNet. Then, Mezzer foolishly decided to officially transfer the account to his own name.
The recent death of electronics retailer Circuit City provides many somber lessons for business. One key idea is that simplicity may be overrated.
The passing of world-famous composer Maurice Jarre made headlines last month. Many articles included a quote from the songwriter, which unfortunately, was a simple hoax.