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Friendly but Bloated Skies

Sunday, August 5, 2007 by Slaughter Development

Of all of the Star Alliance partners, South Africa Airlines (SAA) may be at the bottom of the heap. A recent study indicates that SAA has five times as many employees per plane as some of their competitors.

As reported in an interview by iafrica, SAA is “wildy inefficient.″ Even after accounting for differences in routes from other Star Alliance partners, the subjects expressed shocked that the workforce of the African airline is comprised of 30% management.  Not only does the organization employ more people per plane, but those working as crew or in maintenance or other administrative roles make up more than a quarter of the company.

Comparing your productivity against your partners and competitors is an important and healthy diagnostic step. Improving workflow to positively impact your company is the logical next action. If your company reminds you of South Africa Airlines, with too much management and too many people working on internal tasks, consider contacting Slaughter Development. Your future depends on your ability to continue to compete!

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Like this post? Here are some related entries from The Methodology Blog you might enjoy:

Faulty Accounting = Bloated Bonus - Many people dream of the day their bank account doubles or triples in size. For Stephen Foster, a supermarket warehouse employee, having it increase by an astounding $1.3 million is a tale for the history books. Read on »
Flights Cancelled, Answers Deferred - A computer failure in New York’s JFK airport led to huge luggage delays, five cancelled flights and two days of headaches. Airline foul-ups aren’t news, but the words from a company official quoted by Ireland Online are downright frustrating: “She could not estimate when the system will be working again or how many passengers have been affected.” Read on »
Fired For Customer Service - Customer service, or lack thereof, is an enormous part of thriving in business today. Yet, as one airline employee discovered, people must be cautious with how they respond to frustrated consumers. Otherwise, they may get fired. Read on »
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