Of all of the Star Alliance partners, South Africa Airlines (SAA) may be at the bottom of the heap. A recent study indicates that SAA has five times as many employees per plane as some of their competitors.

As reported in an interview by iafrica, SAA is “wildy inefficient.″ Even after accounting for differences in routes from other Star Alliance partners, the subjects expressed shocked that the workforce of the African airline is comprised of 30% management.  Not only does the organization employ more people per plane, but those working as crew or in maintenance or other administrative roles make up more than a quarter of the company.

Comparing your productivity against your partners and competitors is an important and healthy diagnostic step. Improving workflow to positively impact your company is the logical next action. If your company reminds you of South Africa Airlines, with too much management and too many people working on internal tasks, consider contacting Slaughter Development. Your future depends on your ability to continue to compete!

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