Each month, Indiana business owner Bill Keith receives over 150 faxes. Each one contains confidental patient records, but Keith is not even in the medical business!

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Greg Carroll is a elementary school principal in New Zealand. Despite this position of authority and respect in his community, he still spends much of his day focused on effectiveness and efficiency.

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Slaughter Development’s founder has a column in the Indianapolis Business Journal this week.

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Yesterday, a woman named Amanda Hite made a routine visit to the Bureau of Motor Vehicles. While waiting in line, she noticed an employee playing computer solitaire—and managed to snap a picture with her cellphone camera.

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When the City of Langford realized they had too much paper, they did not choose to buy more file cabinets. Instead, they established a new, all-digital workflow.

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In an anonymous opinion piece, one former employee explains how a reduction in expenses destroyed productivity and morale. Mark down another incident for the law of unintended consequences.

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A blogger named Adrian Try has documented four lessons that helped optimize his workflow. All his ideas come from one source: thinking carefully about the process of work.

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Visit any television station and you are likely to see racks filled with videotapes. Finding, loading, playing, rewinding and re-shelving this media is a workflow that is no longer required.

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You might lose your job for any number of reasons, but being fired is usually connected to a major mistake. One New Zealand woman, however, was terminated because of her use of the caps lock key.

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