Archive for April, 2009

Excel Not Recommended

Tuesday, April 28th, 2009

The work of microbiologists, who use the latest in high-tech equipment, consumes billions of dollars annually. Yet, their use of a common software application—a major component of many gene sequencing procedures—is introducing errors into their results.

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Duplication Without Reason

Friday, April 24th, 2009

Successful companies experiencing record growth are not immune to bad process. One amazing story comes from W.E. Peterson, a co-founder of a multimillion dollar operation.

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Putting Theory into Practice

Thursday, April 23rd, 2009

Over at TechRepublic, writer Chip Camden reminds us that “no methodology or theory is a silver bullet.” Project success depends on the quality of execution, not blind adherence to broad principles.

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Frantic Cashier

Wednesday, April 22nd, 2009

This morning at the auto repair shop, the cashier struggled to process a routine customer payment. She keyed in obscure codes to her computer, poured over handwritten notes, and checked the math with a hand held calculator.

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Process and Outsourcing

Tuesday, April 21st, 2009

Late last month, news surfaced of an IBM patent application for a “method and system for strategic global resource sourcing.” Is shuffling jobs between countries something which requires workflow analysis?
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Friction Versus Frustration

Monday, April 20th, 2009

Kristian Andersen of the Indianapolis-based experience design firm Kristian Andersen + Associates is ruminating on the latest business buzzwords. He thinks the notion that processes should be “frictionless” is “flat wrong.”

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The Dying Process

Friday, April 17th, 2009

The local marketing scene has been discussing the fate of printed handouts.  Last month, mediasauce predicted the death of the brochure. Firebelly Digital insists (strong language warning) that the brochure will never die. Advertising pro Matt Gonzales sees both sides.

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Salt Beside Pepper

Thursday, April 16th, 2009

On virtually every restaurant table in the world lies a salt and pepper shaker. A moment of contemplation reveals that this design makes for highly efficient workflow.

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Process Follows People

Monday, April 13th, 2009

No industry should be more focused on the well-being of people than healthcare. According to a new study however, organizations are over-emphasizing process and technology to the detriment of workers.

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From Trainee to Trainer

Friday, April 10th, 2009

“I need to run, I am training a new employee today,” said Nancy. “You may not want to do that,” came the reply from a networking contact. “Perhaps it is she who should be training you.”

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