Drawing is Thinking
A video of the famed graphic designer Milton Glaser is floating around the web lately. The title and the topic is powerful: “Drawing is Thinking.” Read on »
A video of the famed graphic designer Milton Glaser is floating around the web lately. The title and the topic is powerful: “Drawing is Thinking.” Read on »
When conference organizers provide dinner for attendees, they usually plan a regular meal and a vegetarian option. Most people choose the former, but not because they prefer meat. Instead, it’s how the options are presented that makes guests into omnivores or vegetarians.
For Indianapolis Colts fans, this past Sunday’s game against the New England Patriots was a sweet victory. So why are many game-attending patrons experiencing post-game regret?
Yesterday, an Indianapolis-based firm announced they had rejected a candidate for an internship. They even explained the mistake: he left a message on Twitter that made it seem like he was goofing off at his current employer.
Go look at the calendar. It’s mid-November, which means there are a mere seven weeks left in 2009. Now is the time to look forward and prepare to make 2010 your best year yet.
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Customer service, or lack thereof, is an enormous part of thriving in business today. Yet, as one airline employee discovered, people must be cautious with how they respond to frustrated consumers. Otherwise, they may get fired.
Over at the Lean Blog, Mark Graban reports on a Wired story about former Defense Secretary Robert McNamara. Apparently when he ordered secure numeric codes to be placed on the weapons nuclear arsenal, the Strategic Air Command set the passwords to all zeros.
Over at the Creo Quality Blog, Jon Speer writes about the frustration of companies that are divided into silos. “Stop building walls”, Speer advises, and instead “figure out how to tear them down.”
According to Barbara Findlay Schenck, contributor to MSN’s Business on Main, the three elements that all customers desire are price, quality and speed. Her advice for companies: “deliver on all three fronts to win and keep customers.”