Comments on: The Business of Losing Clients http://www.slaughterdevelopment.com/2009/08/25/the-business-of-losing-clients/ Slaughter Development's review of the latest in workflow, productivity and methodology. Wed, 08 Feb 2012 04:07:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: rslaughter http://www.slaughterdevelopment.com/2009/08/25/the-business-of-losing-clients/comment-page-1/#comment-55 rslaughter Wed, 26 Aug 2009 16:40:32 +0000 http://www.slaughterdevelopment.com/?p=2761#comment-55 Thanks for your response! A Statement of Work (or any other form of proposal) is a great way to help clarify roles and responsibilities. But like any other contract, its most useful when the document is used for informational purposes rather than as defensive shield. Too often, a statement of work becomes a reference for winning arguments. Perhaps the most is to help clients understand the cycle of your relationship. Are you going to provide an ongoing service for as long as they need help, or until the issue is resolved? Either path may be appropriate depending on the nature of the services and the client's needs. If a statement of work helps everyone to comprehend the structure and timing of the relationship, it might the best tool for you. Thanks for your response!

A Statement of Work (or any other form of proposal) is a great way to help clarify roles and responsibilities. But like any other contract, its most useful when the document is used for informational purposes rather than as defensive shield. Too often, a statement of work becomes a reference for winning arguments.

Perhaps the most is to help clients understand the cycle of your relationship. Are you going to provide an ongoing service for as long as they need help, or until the issue is resolved? Either path may be appropriate depending on the nature of the services and the client’s needs. If a statement of work helps everyone to comprehend the structure and timing of the relationship, it might the best tool for you.

]]> By: jpmwhelan http://www.slaughterdevelopment.com/2009/08/25/the-business-of-losing-clients/comment-page-1/#comment-54 jpmwhelan Wed, 26 Aug 2009 15:02:44 +0000 http://www.slaughterdevelopment.com/?p=2761#comment-54 A statement of work, is one tool that will assist business consultants with establishing a repore with their clients. A clearly defined statement of work, will establish expectations, and deliverables for each of the clients that the business consultant is attempting to secure. It provides the framework for the work that will be done, how it will be done, and most importantly, when it will be done. Consider this step as a vital one in your organization. It will truly benefit all parties involved. A statement of work, is one tool that will assist business consultants with establishing a repore with their clients. A clearly defined statement of work, will establish expectations, and deliverables for each of the clients that the business consultant is attempting to secure. It provides the framework for the work that will be done, how it will be done, and most importantly, when it will be done. Consider this step as a vital one in your organization. It will truly benefit all parties involved.

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